Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL Express with tracking and drop-off without signature.

Shipping shipping times are about 5-10 working days (2 days for the preparation, from 3 to 8 days for the shipping).

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We ship orders from the warehouses located in Italy, Canada and sometimes  from others European Union countries.

Returns

Customers are invited to signalize damages or defects of a/the products within 15 days after they receive their order.

Then we will proceed on solving the issue in different options:

1. To ship the item(s) back for a replacement or refund. In this case the shipping costs will be on our account.

2. If this defect is not important, in agreement with the customer we can apply a discount on the defective item(s).